Badwill

I remembering working on a research project on the Daily Show and going to the Web site to try to find information. It was frustrating because the Daily Show's web site had no contact information, and I had to look around for half an hour to see if there was a way I could purchase or freely obtain Daily Show episodes for academic research purposes. Because the site does not provide a contact phone number, you have to send a message, which was never answered and finally after searching I found a FAQ that said they don't sell episodes of the Daily Show.
Upon return, the site seems a little better, the FAQ isn't too hard to find and the Comedy Central store has a phone number listed. But, for someone going there hoping to buy a season of a show, he or she will be sad when try to search the Web site for information.
In general, the hiding of contact information and refusal to sell even entire season of the Daily Show diminished my goodwill for this site.
- Gabe Khouli